Your groom
comes to you.
A few things to have in place before we arrive help everything go smoothly — for you, your dog, and our groomer.
Parking & access
We need a safe, legal, reasonably level space close to your home for a large grooming van. Driveways are preferred. Please clear the area of vehicles or obstacles before we arrive.
Safe transfer
Dogs should be under control at pick-up and drop-off. You're welcome to bring your dog to the van or have us collect them — whichever works best. Please ensure your dog is safely contained when we pull up.
Potty break first
Give them a thorough bathroom break right before we arrive.
Walk it off
A short walk before the appointment goes a long way — especially for nervous or high-energy dogs.
Skip the meal
Hold off on feeding until after the groom — a full belly increases the chance of nausea or accidents.
Be honest with us
Tell us about matting, medical issues, or past behavior. The more we know, the better we can prepare.
Remind us of anything important
We'd rather hear something twice than miss it. If it matters to your dog, remind us.
Stay available
Keep your phone nearby. We'll text you our arrival time and notify you when the groom is wrapping up so you're ready for pick-up. Latch-key service is available if you need to be out during the groom.
Arrival windows
We schedule in windows — plan for us to arrive up to an hour before or after your planned service time. Traffic and each dog's needs can shift the day. We'll keep you updated.
Fleas
We don't groom dogs with fleas. If found at any stage during the groom, the service stops immediately. The full service fee applies regardless of how much was completed, plus a $50 clean-up fee.
Ticks
We won't remove ticks without your consent — it carries medical implications. We'll contact you first.
Safety
We work with anxious and special-needs dogs every day. However, our mobile groomer works alone — we do not service aggressive dogs in the van. If behavior puts your dog or our groomer at risk, we may stop the groom. We may also use necessary restraints to keep everyone safe. The full service fee applies if a groom is stopped for safety reasons.
From start
to finish.
Each appointment is dedicated entirely to your dog. We ask that you're available for check-in and check-out unless latch-key service has been pre-arranged.
Reaching us
Text is the best way to reach us — phone calls route to the salon, not directly to your groomer. A voicemail goes a long way if we miss your call.