Pre-visit Guidelines
To help ensure a safe, stress-free, and successful grooming experience for your dog, please follow these important pre-visit tips:
Parking & Access
please Ensure there is a safe, Legal & reasonably level Parking Space Close to your Home that can Accommodate a Large Grooming Van. Driveways are Preferred whenever Possible. Please ensure the area is Clear of vehicles or Obstacles.
safe Transfer
For everyone’s safety, dogs should be under control at pick-up or drop-off. Owners may bring their dogs to the van or have the groomer collect them- Whichever is easier. Please ensure your dog is safely contained when we arrive to prevent any unwanted escapes.
Need to Reach Us?
Texting is the Best way to reach us. Phone calls Route To the Salon and do not Go Directly to the groomer. Please Keep your phone nearby for updates on Arrival Time, and for any questions or Notifications once the groom is complete.
Ticks & Fleas
We do not provide services to dogs with fleas. if fleas are found during the appointment, service will not be completed and you will be responsible for the full service Charge in Addition to a $50 clean-up fee. No exceptions.
Occasionally, we come across ticks during grooming. We will not remove ticks without your specific consent, as removal carries medical implications. If we find ticks, we’ll contact you right away to discuss next steps.
Arrival Window
Appointment times are scheduled in windows rather than exact times. There are many variables throughout the day, including traffic and the needs of each dog. We appreciate your flexibility and will keep you updated If delays occur.
Skip their meal
it's best to delay meals until after their visit. A full belly can increase the chances of nausea, bathroom accidents, or added discomfort during the groom.
Honesty helps
We’re here to help—not judge. But we need the full picture to give your dog the best, safest experience. Please be honest about things like matting, medical issues, behavior, or how often you groom at home. If we don’t know what we’re working with, we can’t prepare properly—and that can put your pup (and us) at risk.
Walk it off
For nervous or high-energy dogs, a short walk or play session before your appointment can go a long way. Tiring your dog out helps release nervous energy and often leads to a calmer grooming experience.
Safety Comes First
We are experienced in working with anxious, fearful, and special-needs dogs. we need to proceed at their pace. However, if a dog is displaying behavior that puts themselves or our team at risk, we may need to pause or discontinue the groom. Your pet’s safety—and the safety of our team—is our top priority.
Potty break
Please ensure your dog has had a thorough potty break just before arrival. Dogs are more anxious if they need to relieve themselves, which can make grooming more difficult and uncomfortable for them.
Reminders
We’re human—so even if you’ve told us before, please feel free to remind us of any important details. We may have it on file, but if it matters to you, and it matters to your dog, it absolutely matters to us.
From Start to finish
Each appointment is dedicated entirely to your dog. We ask that owners be available for check-in and check-out, unless latch-key service has been pre-authorized. You’ll receive a text update when your dog is nearing completion so you can be ready when the groom wraps up. This helps maintain smooth scheduling and ensures a calm, stress-free experience for every pet.
Payment is required at the time of service. Our groomers do not carry cash and Payment must be completed either through the secure online invoice sent before the completion of your groom, or by credit or debit card directly on the groomer’s payment terminal. Swifthounds Mobile does not accept cash or checks for services. The only exception is gratuity — tips may be provided in cash or added to the digital payment invoice.