A calm groom
begins before
you arrive.
A few small preparations help us care for your dog safely, comfortably, and with the time they deserve.
Potty break first
Give them a thorough bathroom break right before you leave the house.
Walk it off
A short walk before the appointment goes a long way — especially for nervous or high-energy dogs.
Skip the meal
Hold off on feeding until after the groom — a full belly increases the chance of nausea or accidents.
Keep them leashed
All dogs must arrive leashed or in a carrier, and remain leashed while in the salon — for their own safety.
Be honest with us
Tell us about matting, medical issues, or past behavior. The more we know, the better we can prepare.
Remind us of anything important
We'd rather hear something twice than miss it. If it matters to your dog, remind us.
Check-in times
For any appointment, arriving more than 15 minutes late may count as a no-show — let us know if you're running behind. Haircut appointments must check in by 2:30 pm.
Fleas
We don't groom dogs with fleas. If found at any stage during the groom, the service stops immediately. The full service fee applies regardless of how much was completed, plus a $50 clean-up fee.
Ticks
We won't remove ticks without your consent — it carries medical implications. We'll contact you first.
Safety
We work with anxious and special-needs dogs every day. However, if behavior puts your dog or our team at risk, we may stop the groom. We may also use necessary restraints to keep everyone safe.
We don't
rush.
Dogs get breaks between every stage. A full groom usually takes 3–4 hours, sometimes more. Bath-only is usually 2–3 hours. Plan for half a day.
Reaching us
Our text and phone lines are separate — texting is usually the quickest way to reach us during the day. A voicemail goes a long way if we miss your call.